We are able to offer remote assistance with your computer problem or query. If you agree to this help procedure you need to download a small client program onto your computer which will allow us to gain remote access to your computer. This program is self-contained, operates only temporarily on your computer, and is required for providing remote assistance over the University network. When the work is complete you can choose to delete the program, or you can or keep it for re-use at a later time.

Remote assistance is a valuable tool to speed up fault diagnosis. However, not all computer problems can be diagnosed and remedied using remote assistance. We will be able to let you know more after they have checked the problem for ourselves.

Remote assistance can also be very useful for demonstrating how to do something. We can take control of an application or program on your PC and can demonstrate how to accomplish specific tasks which have previously eluded you.

If you have a problem, or would like assistance, and you are happy to have someone from Belusive IT Services take temporary control of your computer, send your request for help to [javascript protected email address] or call 07925 002540 stating that you agree to remote assistance. You can then download the RemotePC client program to your computer desktop.


Download RemotePC software for PC or Mac

Windows MAC
Watch this quick video tutorial


We cover Aberdeen, Alford, Banchory, Balmedie, Dyce, Inverurie, Portlethen, Stonehaven, Westhill and many more.

We offer computer repair services on a call-out basis where we visit you and repair computer at your house.

We also offer a collect and return service where we collect your computer, repair computer at our workshop and then return the computer once it is fully serviced and working. There is no additional charge for this collection service.

Just call or message to arrange a home visit.

Contact Us

Write us a message or give a call with details of the problem and we will give you some advice.

07925 002540

[javascript protected email address]

Kingswells, Aberdeen

You can also leave us a message here:

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Client Avatar 1

I got the blue screen of death and tried everything I could think of to fix it. When I finally gave up, I messaged Belusive IT and asked for help. Eryk came over right away and diagnosed the issue. Turns out it was a hardware issue and I needed to order a part. After replacement, all was good as new. He is extremely friendly, personable, and fair with pricing. I wholeheartedly recommend his services!


Client Avatar 2

Excellent service, friendly and professional. My old laptop upgraded with a SSD - running like a new. Also installed a new OS and solved driver issues. Quick and incredibly reasonable price. Would highly recommend.


Client Avatar 3

Great service!!! Very helpful, quick response. Highly recommended!